Visit us


 

Important Information:

Showroom is closed to the public and our workshops are still on hold at this time.

(Hours provided on our Facebook page or Google refer to our office hours.) 

Some of the precautions we have put in place include the following:

  • Reduced staff in the building to allow for safe social distancing between workers.
  • Full stop of tool sharing during working hours as well as increased sanitation of all commonly used tools and work surfaces.
  • Open door policy within the facility to reduce the touching of commonly used surfaces such as door handles.
  • Only staff or essential services are permitted within the building.

As most of you are unable to leave your homes, we are working on new ways to meet and serve you in this changing environment. 

Please feel free to reach out to us with any questions you have. Currently the best way to contact is by email.

For RETAIL inquiries please email info(at)kitras.com

For WHOLESALE inquiries please email orders(at)kitras.com

We are also reachable through our social platforms Facebook and Instagram. Please be patient with our response time, we are doing our best to manage these changes as efficiently as possible for you. 

PRODUCTS AND SHIPPING:

Our limited staff does mean a slower production rate and a limit on some of the items we can produce at this time. Currently we are unable to produce our very large items including: 10" & 12" Gazing Balls, 12" Spirit Balls, 13" Sun Discs, Spires and 10" Pumpkins, as they require the close work of teams and the sharing of tools.  We will keep you updated!

We are also only shipping three days a week instead of everyday. Thank you for your patience as it takes us a little longer to process your order.

Thank you for your continued support and understanding. These are truly extraordinary times we are all experiencing and here at Kitras we are immensely grateful for your ongoing support, patience, and love of our products. We wish you all good health and love.

Stay safe and please stay in touch. We love hearing from you!

- Kitras Family

 

Showroom Contact Information:

530 Dickson Drive
Fergus, Ontario
N1M2W7

1-800-439-6393

showroom@kitras.com

 

(The following details are not currently applicable. Our showroom and warehouse are currently closed to the public.) 

Shop the Showroom

Our Glassmaker’s Gallery is open to the public Tuesday to Saturday from 10:00am to 4:00pm with some exceptions for holidays. Gain inspiration for your own home and garden while browsing our 1000 square foot gallery space. We hope you’ll find your everyday beautiful while visiting!

If traveling from afar we would be happy to package your items securely for travel or even ship them to their final destination.

Take a Tour

Complimentary tours of our facility are available between 10:30am and 2:00pm on days the Gallery is open depending on how busy we are. To secure a tour it is best to phone ahead and reserve a time. We love answering all of your questions about our products and process and look forward to meeting you.

Large group tours require a booking. Please contact us to reserve a time and to let us know how big your group is.