Contact Us

Have a question? Please review our Frequently Asked Questions page, Blogs, and "see full product details" tabs. If your question remains unanswered please email us!

We are available Monday to Friday from 8:30am to 5pm (EST) to answer your inquires. 

We have many resources available
on our website that may answer your questions right away!

Our FAQ page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more! 

For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).

Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care. 

If you have reviewed these resources and your questions remain unanswered, please contact us; we would be happy to assist you! 

Please allow 48 hours for a response (keeping in mind, we will not be
responding during weekends or holidays).

If this is a wholesale inquiry please visit:

Additional Notes

Our Fergus location is closed to the public.

If you are a local retail customer you can visit our store in Elora

Check out the Retail Store link below for hours, address and phone number. 

(Please note* Elora store staff cannot assist with online retail orders or wholesale inquiries).
1-800-439-6393 (head office)

530 Dickson Drive
Fergus, Ontario
N1M 2W7

Monday to Friday 8:30am to 5:00pm (EST)