Contact Us

Have a question? Please review our Frequently Asked Questions page, Blogs, and "see full product details" tabs. If your question remains unanswered please email us!

We are available Monday to Friday from 8:30am to 5pm (EST) to answer your inquires. 

Our website is full of resources that may answer your questions right away:

  • Our FAQ page addresses: sizing, availability, turnaround, gifting, shipping, damages, wholesale, and so much more! 
  • For how & where to display Kitras products, check out the Inspiration page under the Learn tab (located across the top of any page).
  • Dimensions for every item are also available on each product's page. Select see full product details on any product's quick-view page to access Product Specs, along with Stories, and Use & Care. 

If you have reviewed these resources and your question remains unanswered please contact us; we would be happy to assist you! 

Please allow 48 hours for a response - keeping in mind, we will not be responding during weekends or holidays. (For retail inquires: personal/ gifting) (For wholesale inquires/ on behalf of a business)

1-800-439-6393 (Head Office: Wholesale & Online Retail)
1-519-843-6160 (Fergus Retail Store)

530 Dickson Drive
Fergus, Ontario
N1M 2W7

Monday to Friday 8:30am to 5:00pm (EST) (Office hours)


Additional Notes

Our office is not open to the public, but we are able to answer your questions and inquires through email or by phone.

If you are a local retail customer visit our Fergus retail store. See retail showroom link below for hours and address.